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Frequently asked questions
Can I checkout as a “guest”, rather than signing up for an MerinoProtect account.
Yes, you can checkout as a guest. However, signing up for an Merinoprotect account allows for a much quicker checkout, as it stores your details for future purchases.
What if my billing address is separate from my shipping address
No problem. You will be prompted to enter separate details for shipping and billing addresses at checkout. If the addresses are the same you can specify that too and avoid entering your details twice.
When will my order ship?
Most orders ship within 1 business day of being processed. A business day is Monday to Friday, excluding holidays.
What is the cost of shipping?
Ground shipping is free. Please visit our page for more information on shipping costs.
How will my order ship (carrier)?
Please see our page to learn more about our different services.
How long will my order take to ship?
Please see our page for more information about holiday shipping times.
Can I ship to international addresses?
Currently, we are shipping to 15 countries US, Canada, UK, Belgium, Czech Republic, France, Germany, Italy, Netherlands, Norway, Spain, Sweden, Japan, South Korea, and Australia.
Can I ship to APO/FPO addresses?
No, our shipping service can only ship to a physical shipping address within the US.
How can I track my current order placed on www.merinoprotect.com?
Once your Merinoprotect order has been shipped, you can track it by logging onto your account and viewing the shipment and tracking information shown in your. You will also be sent a tracking number in your ‘Shipment Confirmation’ email.
Why didn’t my coupon or discount apply to my order?
Coupons must be entered at Step 2 of checkout and cannot be combined with any other discounts or coupons. If the discount or coupon was not applied, please email us at or call.
If an item says “Your selected size/colour is out of stock” can I order it and put it on backorder?
Unfortunately, no, we cannot accept backorders.
How can I track my return order status?
Once your return order has been shipped, you can track it by logging onto your account and viewing the shipment and tracking information shown in your order history. You will also be sent a tracking number in your Shipment Confirmation email.
Where can I buy Merino Protect Products?
Please visit our retail locator page to search for a retailer in your area by zip code, city, or state.
How do I return an item?
Visit our page for directions on how to return an item.
When will my return be processed?
Please allow 5-7 business days for our warehouse to inspect your return and process your refund.
What is the Merinoprotect warranty policy?
Please visit our page to learn more about our warranty policy and our 100% comfort guarantee.
What is the best way to care for Merinoprotect products?
Visit the on our product information page to learn about the best way to care for your Merinoprotect products.
How can I change my username and/or password?
You can edit your account details at the page.
How do I remove myself from your mailing list?
Each email you receive from us has an “unsubscribe” link at the bottom of the email that will remove you from our email list if you click on it. You can also email us at or call us.