Any product you purchase from our store is eligible for free exchanges, as long as you’ve signed up for our six-month warranty. If any quality issues occur naturally within six months of receiving your product, feel free to send an exchange request to our official customer service email at [email protected]. Just let our customer service team know what you need. We’re dedicated to providing our customers with efficient and comprehensive service.
*Please note that free giveaways associated with specific promotions and certain discounted products, once sold, are not eligible for returns or exchanges.
*Please note that the following situations are not covered under our free return and exchange policy:
1.Damage caused by misuse, abuse, neglect, accidents, or damage from pets.
2.Improper care, including moth/insect damage and incorrect washing.
3.Products for which you cannot provide a purchase order number.
4.Items bought from unauthorized sellers.